Terms and Conditions

Ordering If you prefer not to use our on-line ordering system, we suggest that you contact us by telephone.
Our number is +44 (0)1483 60827-0 or mail to us at info@possum-wool.com.
If you prefer to send a Fax: +44 (0)1483 60827-5

Postage and Packaging
We charge a lump sum for the costs of packaging, postage and delivery according to your delivery zone, e.g. UK, Europe or other parts of the world. The postage and packing component will be made known to you prior to confirming your order.

Shipping & Handling

UK (incl. VAT)	Europe (incl. VAT)	Europe (excl. VAT)	World (excl. VAT)
£4.90	£6.90	£5.75	£9.65

Despatching Times
Normal despatching time is 1 to 3 working days after receipt of payment clearance. We are not always able to keep a large number of items in stock at any one time. We aim to re-order as soon as stock quantities become low with an expectation of a 30 day delivery window. Nonetheless, from time to time we might sell out completely. Items which are temporarily out of stock will be advised to you at the time of placing your order. If you wish to continue with the order, the goods will be despatched to you as soon as they are restocked. If goods are still unavailable after 30 days, we will contact you for further instructions. If we have not been able to contact you after 30 days, any payment made by you for goods we have been unable to deliver will be refunded to you without further instruction. Please note: as most of our goods come directly from New Zealand delivery times are more time-consuming than for deliveries usually sent from countries within the EU or within the United Kingdom. Some of our suppliers even give a time frame for their deliveries of up to 6 weeks as the goods are sometimes only produced on demand. As a result, a further delay in supplying the items is not unusual.
If you have enquiries about delivery times, please do not hesitate to contact us at info@possum-wool.com.

Returns policy
All goods are despatched in perfect order. If we send you the wrong (i.e. not what you ordered) or a faulty item, you may return it to us for replacement. We will reimburse your P+P on the returned shipment and despatch you a replacement or give you a refund but we recommend that you obtain proof of posting for returned items. We reserve the right, as permitted under law, not to replace goods which in our opinion have been worn or made otherwise unfit for sale. Returned goods which, in our opinion, show evidence of use will be deemed to have become your property and will be sent back to you. Where original tags and/or packaging are still in place, the goods remain in unsoiled, saleable condition and are returned to us postmarked no later than the date specified on the original invoice (normally 30 days from our despatch) we will refund you the cost of the item (but not the P+P). None of the foregoing in any way affects your rights as set out in the Sale and Supply of Goods Act 1994 and other relevant legislation.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. We can accept returns of complete product, which is unused and in an 'as new' condition.
To cancel your contract, please contact us for a returns number. When you have received one, pack the relevant item securely, and send it to us quoting the number, in such a way that we receive it within 7 working days of the date that the returns number was issued.

Payment
In mail order (e-commerce) transactions, we are happy to accept payment by cheque drawn on a British Bank, PayPal, or by bank transfer. Please note that we reserve the right to await clearance of a payment before despatching the goods.
Cheques should be made out to: Pancroft, Whiteman and Partners Consulting Ltd. and sent to Pancroft, Whiteman and Partners Consulting Ltd., 47 Park Crescent, Penygarn, PONTYPOOL, NP4 8BR, Wales.
Payments can also be made via bank transfer to account number 91520504, sort code 40-22-12, HSBC - 110 High Street, Godalming, GU7 1DP, England.
International customers may transfer funds to IBAN GB29MIDL40221291520504 BIC MIDLGB2132B

Possum Wool - about us
Possum Wool is a department of Pancroft, Whiteman and Partners Consulting Ltd., based and registered in Wales. English and Welsh law applies to all contracts involving sales by Possum Wool, except where EU law or international treaties take precedent. We are trading in respect of the UK Sale and Supply of Goods Act 1994, the UK Data Protection Act 1998, the UK Distance Selling Act 2000 and the EU Ecommerce Directive 2000 including the international treaties governing cross border e-commerce.
Possum Wool is registered for VAT. Our VAT ID number is GB978441573